1 | 2 | 3 | 4 | 5 | 6

To survive, any business or corporation must be useful to the society it serves.

Oscar M. Lopez
Chairman, Lopez Group Foundation, Inc.

Latest CSR Stories

Lopez Employees Bring Holiday Cheer to the PAAFI Kids

Lopez Employees Bring Holiday Cheer to the PAAFI Kids

Last December 10, some 40 Lopez Group employee-volunteers from various Lopez companies came together to make Christmas more special for over 1,000 young scholars that are supported by the Phil-Asia Assistance Foundation, Inc.
Team “Pioneering Entrepreneurial Spirit” Dominate 2017 Lopez Bowling Tourney

Team “Pioneering Entrepreneurial Spirit” Dominate 2017 Lopez Bowling Tourney

The “Pioneering Entrepreneurial Spirit” squad, represented by players from ABS-CBN, SKY, and Knowledge Channel, bagged the Team Overall crown in the recently-concluded 2017 Lopez Group Bowling Tournament last November 25, which was held at the Coronado Lanes in Starmall, Mandaluyong.
LGFI held Toolkit Session on the Sustainable Development Goals

LGFI held Toolkit Session on the Sustainable Development Goals

“Leave No One Behind” was the message that resonated with the participants of the Lopez group Toolkit Session as the Sustainable Development Goals were discussed by speakers from the United Nations Development Programme (UNDP) , the National Economic Development Authority (NEDA) and the First Philippine Holdings Sustainability team.
FPH’s sustainability program wins recognition during PSE Bell Awards

FPH’s sustainability program wins recognition during PSE Bell Awards

Lopez-led First Philippine Holdings Corporation (FPH) won the maiden launch of recognition for the Best Sustainability Program during the 2017 Philippine Stock Exchange (PSE) Bell Awards for Excellence in Corporate Governance (Bell Awards) held last Nov.
Sourcing Memory

Sourcing Memory

The longest-running presidential rule in the Philippines under Ferdinand Edralin Marcos ran from 1965 – 1986.
Remembering Roby: An Art of A Life

Remembering Roby: An Art of A Life

The Lopez brothers, Oscar and Manuel, observed last Sept. 26, the 25th death anniversary of their youngest brother, Roberto, with a Mass officiated by Msgr.
EDC Answers Marawi Call

EDC Answers Marawi Call

The ongoing conflict in Marawi, Lanao Del Sur has displaced thousands of residents since May of this year.
What Do I Say to a Giant

What Do I Say to a Giant

Quijano de Manila, Nick Joaquin’s nom de plume, made unparalleled contributions in the field of journalism early on as a proof reader, and later, as a writer, contributor and editor of numerous dailies, magazines and other publications.
The Given Order

The Given Order

The Given Order brings together Jason Dy, S.J. and Anton del Castillo in a visual exploration of the different tangents of faith and tradition in our past and in our lives today.
Lopez Brigada Eskwela Goes to KHS Anew

Lopez Brigada Eskwela Goes to KHS Anew

A huge throng of more than 100 volunteers representing the Lopez Group of Companies, composed of employees, family, friends, and relatives, went all-out once again to focus on the improvement of the surroundings of the Kapitolyo High School (KHS) n Pasig in the recently-concluded Lopez Brigada Eskwela held last June 3, 2017.

Whole Brain Approach to Customer Service

Created
Feb 13, 2017
Created by
Lopez Group Foundation
Categories

20170213 whole brain approach to customer service 01

The whole brain approach pays tribute to the diversity of customers in any given industry. Everyone is a sales person. A sales pitch can make or break a deal. Hence, the need to customize a sales message for a particular personality, recognizing that each person has their own preference when being served. The sales force must know how to treat each customer accordingly.

The course will also include an exploration of Dr. Morato’s Customer Zoo, which portrays different types of customers an enterprise may encounter.

Topics

  • Introduction to the Seven Self Mastery Skills
  • Whole Brain Approach as Applied to Customer Service and the Customer Zoo
  • Customer Profiling
  • Introduction to Customer Service
  • Understanding How Customers Think: Differentiating the Product from the Brand
  • Learning to Feel: Managing Emotions
  • Learning to Do: Meeting Your Customers’ Needs and Expectations
  • Learning to Communicate: Developing Rapport with Your Customers
  • Other Customer Service Techniques