1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9

To survive, any business or corporation must be useful to the society it serves.

Oscar M. Lopez
Chairman, Lopez Group Foundation, Inc.

Latest CSR Stories

A Thousand Trees for Arbor Day!

A Thousand Trees for Arbor Day!

More than a thousand native seedlings and fruit-bearing trees were planted by First Balfour employees in a company-wide tree planting activity simultaneously held in Ilocos Norte, Rizal, Batangas, Leyte, and Albay last June 23.
WTT Treks Masungi’s “Other Side”

WTT Treks Masungi’s “Other Side”

Around 450 Lopez Group employees, composed of family members, and friends, attended the recently concluded "HR Council-Lopez Lifelong Wellness Walk The Talk" (WTT), which was held last March 17, 2018 at the Garden Cottages, in Baras, Rizal.
Our Children, Our Future

Our Children, Our Future

The concept of ‘starting young’ has always been a tried-and-tested formula for many things, especially when integrating good habits that are meant to be carried forward throughout life.
EDC and the Lopez Museum partner for the BINHI Tree for the Future Book

EDC and the Lopez Museum partner for the BINHI Tree for the Future Book

The Energy Development Corporation (EDC) partners with the Eugenio Lopez Foundation, Inc. (ELFI) through the Lopez Museum for the sale of its BINHI Tree for the Future book.
Hikers…and Bikers at the Walk-The-Talk!

Hikers…and Bikers at the Walk-The-Talk!

More than 400 Lopez Group employees, composed of family members, and friends, attended the recently concluded "HR Council-Lopez Lifelong Wellness Walk The Talk", which was held last January 27, 2018 at the La Mesa Nature Reserve, located in Quezon City.
Building a Culture of Volunteerism in the Lopez Group

Building a Culture of Volunteerism in the Lopez Group

“Volunteerism is about sharing ones three Ts: Time, Talent and Treasure”, so says Mr. Joselito de Vera of the Philippine National Volunteer Service Coordinating Agency (PNVSCA), the government body that encourage and work with volunteers nationwide.
Mapua Students Power Up Dumagats’ Community with ‘Bathala’ Renewable Energy Solution

Mapua Students Power Up Dumagats’ Community with ‘Bathala’ Renewable Energy Solution

A team of engineering students from Mapua University handed over the ‘Bathala,’ a renewable energy (RE) powered cookstove, to the Dumagats last October 3, in Sitio Suha, Barangay San Mateo, Norzagaray, Bulacan.
Lopez Employees Bring Holiday Cheer to the PAAFI Kids

Lopez Employees Bring Holiday Cheer to the PAAFI Kids

Last December 10, some 40 Lopez Group employee-volunteers from various Lopez companies came together to make Christmas more special for over 1,000 young scholars that are supported by the Phil-Asia Assistance Foundation, Inc.
Team “Pioneering Entrepreneurial Spirit” Dominate 2017 Lopez Bowling Tourney

Team “Pioneering Entrepreneurial Spirit” Dominate 2017 Lopez Bowling Tourney

The “Pioneering Entrepreneurial Spirit” squad, represented by players from ABS-CBN, SKY, and Knowledge Channel, bagged the Team Overall crown in the recently-concluded 2017 Lopez Group Bowling Tournament last November 25, which was held at the Coronado Lanes in Starmall, Mandaluyong.
LGFI conducts Toolkit Session on the Sustainable Development Goals

LGFI conducts Toolkit Session on the Sustainable Development Goals

“Leave No One Behind” was the message that resonated with the participants of the Lopez group Toolkit Session as the Sustainable Development Goals were discussed by speakers from the United Nations Development Programme (UNDP) , the National Economic Development Authority (NEDA) and the First Philippine Holdings Sustainability team.

Whole Brain Approach to Customer Service

Created
Feb 13, 2017
Created by
Lopez Group Foundation
Categories

20170213 whole brain approach to customer service 01

The whole brain approach pays tribute to the diversity of customers in any given industry. Everyone is a sales person. A sales pitch can make or break a deal. Hence, the need to customize a sales message for a particular personality, recognizing that each person has their own preference when being served. The sales force must know how to treat each customer accordingly.

The course will also include an exploration of Dr. Morato’s Customer Zoo, which portrays different types of customers an enterprise may encounter.

Topics

  • Introduction to the Seven Self Mastery Skills
  • Whole Brain Approach as Applied to Customer Service and the Customer Zoo
  • Customer Profiling
  • Introduction to Customer Service
  • Understanding How Customers Think: Differentiating the Product from the Brand
  • Learning to Feel: Managing Emotions
  • Learning to Do: Meeting Your Customers’ Needs and Expectations
  • Learning to Communicate: Developing Rapport with Your Customers
  • Other Customer Service Techniques